Over the last two weeks, we have been offering all our clients - past, present and future - the opportunity to participate in our FREE team survey.  The findings from the survey from 20 client’s teams reflect the biggest changes in the working and social environment that most of us have ever experienced.  

Here are six insights from the first team survey during the Coronavirus:

  1. 74% of employees who answered the survey were working from home at the time of the survey.
  2. One in five of those working from home do not feel they have everything that they need in order to effectively work from home.  This is a result of having to use personal computers and laptops for work or not having a device at all to do work in addition to a lack of IT support.
  3. With an average rating of 7.9 out of 10 - 47% feel that their colleagues are taking excellent responsibility to stay safe in the workplace but one in four feel that their colleagues are not taking enough individual responsibility to stay safe in the workplace.
  4. 57% think the communication by their employers about the current situation has been excellent with one in four feeling that their employers could do better.  
  5. Overall the excellent communicators have been praised for being transparent, open and considered given the circumstances.  This resulted in employees feeling supported, well informed and up to date.
  6. For those that felt the communication could be better, there was a need for more information, keeping up to date with where people are at in terms of anxiety and maintaining levels of communication as the situation changed. 

Other areas identified that employees wanted to raise are:

  • Looking after all front line workers to do everything you can to prevent them from catching the virus.
  • Fears for themselves and members of their families becoming ill.
  • Communication being managed to avoid it becoming distracting and getting in the way of being able to do your job.
  • Fears about cybersecurity and working from home.
  • Keeping a regular communication channel open.

Specific Communication is key to keep your team motivated, feeling cared for and safe, don't assume everyone reads and absorbs information, in the same way, keep things positive using factual and accurate information

Physical and mental wellbeing is perceived to be the priority in life at the moment and ‘checking in’ needs to be included in all the communication with the team, Have you got a process for this?

Ensure your team has all the bespoke resources they need to work effectively and create IT champions to offer support to those less skilled in this area.

Create a colleague support structure so everyone can tap into this help when they are on the emotional rollercoaster that is part of all our daily lives right now. Listen to the facts not social media gossip

Create a timed and routine communication structure so you can plan your day around this to reduce the levels of disruption from sporadic communication.  Publish a suggested daily routine for home working   

Make it part of your communication plan to keep your team up to date on the government advice around self-management and responsibility to control the spread of Coronavirus.  This will lead to a collective reduction of fear, anxiety AND risk of becoming unwell. Publish best practice advice from the government that is relevant to your team.