Understanding Retail Operations course
This is a 10 Day online course and includes:
NCFE, Level 2 Certificate:
- Understanding customer service in the retail sector
- Understanding the retail selling process
- Understanding how individuals and teams contribute to the effectiveness of a retail business
- Understand how a retail business maintains health and safety on its premises
- Understand retail consumer law
- Understand how to deal with customer queries and complaints in a retail environment
- Understanding the handling of customer payments in a retail business
- Understanding the control, receipt and storage of stock in a retail business
If you are over 19, unemployed and claiming benefits or employed and earning under £17 per year you could be eligible to attend this course.