By the end of this course you will be able to understand the importance of effective communication and the benefit of giving frequent and effective feedback.
• Recognise different styles of communication and how to improve understanding and build rapport with others.
• Use active listening techniques and effective questioning skills to enhance your understanding.
• Give and receive appropriate feedback and use trusted techniques to deal with difficult situations
If you would like to book onto this course please contact firstname.lastname@example.org - 01225713183.