Event details

This course looks at how to improve customer support and satisfaction, by building self-awareness, teaching skills and tools needed to communicate with the customer. It includes: Listening skills, Understanding excellent customer service, Communication methods including non-verbal, Personal mindset and its effect on others, Questioning techniques, Perception and empathy, Taking responsibility, Mirroring techniques, Your wellbeing and resilience. 

 

If you would like to book a place on this course please contact learning@wiltshire.gov.uk or 01225 713183.

Date:
Location:
Monkton Park
Chippenham , Wiltshire
SN15 1ER
Tickets: £60.00pp

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