GWR are looking to move ticket office staff into other areas of the station to help more customers, as transactions from ticket offices drop below 15%.

Ticket office staff, subject to consultation, would transition to multi-skilled roles. This would allow staff to help more customers with a wider range of issues, including helping them to buy tickets wherever they are on the station.

This will mean changes to how station teams are organised, and some ticket offices will close as the new roles are introduced.

This is a result of tickets being easier to buy online, and kept on mobile phones, meaning fewer people are using the offices to buy tickets.

If you would like to comment on these proposed changes, contact Transport Focus, the independent transport user watchdog, or for stations in London London TravelWatch, by Wednesday 26 July 2023 by emailing Transport Focus here or London TravelWatch here.

For more information, follow these links:

London TravelWatch -

Transport Focus -