Swindon-based Zurich UK reported its full-year results to December which showed operating profit of £111m, 73 per cent lower than the £413m reported in 2019, due to the impact of COVID-19. 

Excluding the effect of the pandemic, business performance remained strong with an increase in underlying profitability and efficiency, the international insurance company said.

Customer satisfaction, as measured by the net promotor score, was up 14 points to its highest ever level, helped by ongoing digital transformation.